FAQ

    Boot Care

  • What is the Dubarry leather cream for?

    Dubarry strongly recommends for well-worn footwear use of our Leather Cream in the foot area and in particular the flex part of the smooth leather. This will help protect, preserve and soften the leather.  Apply sparingly to smooth leather surfaces with a soft cloth or soft brush.

    DO NOT apply to the nubuck or suede sections of the boots. Excess cream should be wiped clean or allowed to soak into leather. Always keep care products out of reach of children.

  • What should I do if I get horse manure on the boots?

    Yard manure, waste liquids and salt water can be very corrosive to leather. To prolong performance and protection for your Dubarry footwear, always scrub them with a soft brush and rinse with fresh tap water after exposure.

  • What should I use to clean my Dubarry boots?

    The first step in your Dubarry care regime is to remove heavy mud and dirt, which should be removed initially with tap water and a brush. Make sure that yard manure and waste liquids are thoroughly rinsed off immediately with fresh tap water. The same applies to seawater and/or salt. Then use our scrub Cleaner, which has been developed using skin care technology. It contains a light beaded material that aids in the removal of dirt and other residues. It leaves the footwear in prime condition ready for conditioning.

  • Clothing Care

  • How do I clean my Dubarry clothing?

    Please adhere strictly to the cleaning guides of the labels of your Dubarry garments.

  • How do I clean my Dubarry tweed garments?

    Our tweeds are enhanced with Teflon® fabric protector, which provides durable, long-lasting protection against oil- and water-based stains, dust and dry soil. Fabrics with Teflon® stay looking newer longer and are easier to care for. We recommend dry cleaning ONLY as a cleaning method for our tweed garments.

  • Footwear Size

  • Are EU clothing sizes different than UK sizes?

    Please check the Dubarry Size Conversion Charts for clothing here. The charts show the equivalent European and UK sizes to the size in which our footwear and clothing has been manufactured. As sizing varies across different brands and markets, this information is offered as a guide.

  • Are EU footwear sizes bigger than UK sizes?

    Please check the Dubarry Size Conversion Charts for footwear here. The charts show the equivalent European and UK sizes to the size in which our footwear and clothing has been manufactured. As sizing varies across different brands and markets, this information is offered as a guide.

  • Can my waterproof breathable footwear be stretched?

    We do not recommend the stretching of Dubarry footwear, as stretching may not resolve your issue, and can damage the GORE-TEX membrane, causing your footwear to leak.  You may choose to bring the footwear to a local cobbler to see if they can help you in this instance but you do so at your own risk.

  • How do I choose Dubarry boots that will fit my calf size?

    The Dubarry country boot collection contains boots in a range of sizes and calf widths. Dubarry have developed three special variations of our classic Galway boot to cater for a range of fitting requirements. Please consult the boot measurement charts here to find a pair that suits your sizing needs.

  • I have a wider calf, how do I find a pair of Dubarry boots to fit me?

    The Dubarry country boot collection contains boots in a range of sizes and calf widths. The Galway ExtraFit™ boot caters for the more generous calf muscle. Foot entry for higher in-steps has been increased plus there is additional joint measurement for a wider foot. Please consult the boot measurement charts here to find a pair that suits your sizing needs.

  • I have very slim legs, can I find a pair of Dubarry boots that will look good on me?

    Dubarry have recently introduced the Galway SlimFit™ for customers with a slimmer calf. This version of Galway is narrower around the calf muscle area. Foot entry and joint measurements are the same as the Galway RegularFit™ boot. Find out more here.

  • What do I do if my Dubarry boots / shoes do not fit?

    Should you wish to exchange your goods for a bigger/smaller size, we will be happy to exchange or refund within 30 days of purchase/receipt providing the items are unworn and undamaged and the purchase receipt is included. Please follow the instructions given on the Returns & Exchanges section of the website.

  • General

  • The item I am looking for is not on your website. Who do I contact to find it?

    If you are unable to locate the item that you wish to purchase on the website, please contact our UK Customer Service Team by phone on +44 (0) 1608 677622 or email at uk@dubarry.com. The item may be out of stock or discontinued.

  • Gift Vouchers

  • How do I use my gift voucher to place an order online?

    Your gift voucher can be used as full or partial payment for shopping cart items at the point of checkout on the website. Please enter the code provided by email or the box labelled “Enter your gift voucher code if you have one”.

    The voucher amount will be redeemed against the total of your purchases. Where the shopping cart total is less that the voucher amount, the balance is carried over on the voucher for use at a later date before voucher expiry.

  • Orders

  • Can I return an item for an exchange instead of a refund?

    If for some reason you are not completely satisfied with your order from Dubarry, or you wish to exchange size, we will be happy to exchange or refund within 30 days of purchase/receipt providing the items are unworn and undamaged. Please review the Dubarry of Ireland returns policy in detail here.

  • Payment methods & security

  • How safe is it to shop online with Dubarry of Ireland?

    <p>We use a UK based online payment partner, SagePay, who handle all of our online card transactions in a secure environment using the latest security technology. We will not have access to your card details, and we will not store your card details.</p>

  • Repairs

  • The leather has cracked on my Dubarry boots, can this be fixed?

    If the leather on the boots has cracked across the main foot area (the vamp), unfortunately it cannot be repaired.

    However, if the nubuck finish leather along the seam of the inner boot leg becomes worn or the stitching becomes damaged, repairs can be carried out.

  • Returns & Exchanges

  • How long will it take to receive a refund after I return an item?

    Dubarry of Ireland will refund the order amount to the customer’s credit/debit card, once the goods have been returned and we are satisfied that items are unworn and undamaged as stated in the returns policy.

    In some cases, it can take up to 5 working days for the refunded amount to show up in the customer’s credit/debit card account.

  • What is Dubarry of Ireland’s returns policy?

    If for some reason you are not completely satisfied with your order from Dubarry, or you wish to exchange size, we will be happy to exchange or refund within 30 days of purchase/receipt providing the items are unworn and undamaged. Please review the Dubarry of Ireland returns policy in detail here.

  • Shipping

  • Do you require a signature on delivery?

    For shoes, boots, luggage (or any orders of an insurable value) our couriers will require a signature on delivery. You may provide a delivery address other than that of your home if you are not at home during the day. If you provide a work address, please ensure that the correct office/department/floor details are supplied.

  • How can I track my delivery?

    <p>For delivery tracking and specific information on your order please log in to your account.</p>

  • What are your courier’s delivery hours?

    Our couriers deliver between 9am and 5pm on Mondays to Fridays only (not bank holidays). You will receive an automated email on despatch of your goods.

  • Work with Dubarry of Ireland

  • How can I join the Dubarry of Ireland show circuit team?

    We are always on the lookout for bright and energetic people, who are passionate about the clothing and footwear industry, to join our Show Circuit team. Please feel free to forward your resumé/curriculum vitae to recruitment@dubarry.com.

  • How do I become a Dubarry of Ireland retailer?

    Should you wish to open a Trade Account with Dubarry or become one of our international distribution partners then please submit a request to trade@dubarry.com.